Dear Madam


We were affected by the floods on 4th March 2012, as were the majority of residents in Boree Creek. We had a foot of water through our whole house.

We contacted our insurance company the afternoon of the 4th on our return home and lodged a claim. After chasing it up many times an assessor finally made it out to our place on 14th March – only to tell us we were not covered for “River Flood”. He attended another property in Boree Creek on the same day which is located next to the creek, so obviously the water that inundated her house did originate from the creek. I don’t know what insurance company she is with but her claim was covered.

After a few phone calls including one to the Rural Fire Service Fire Chief (who organised the evacuations of the town and had first hand experience of the flooding) and to a civil engineer (who has completed Hydrologist reports before) to find that both had the opinion that the flood on our side of the railway tracks was a Flash Flood and did not come from the Creek. Both said I could give their contact details to the assessor so he could confirm their conclusions. The Civil Engineer also commented that he had had dealings with this assessor previously and knew him well.

I gave all of this information to the assessor before he had lodged his report to our insurance company; he still believed that the flood came from the creek so advised them of the same. When the assessor attended our property he advised it would take around four weeks to obtain a Hydrologist’s report.

On Saturday evening we attended the Boree Creek Flood victims’ recovery BBQ, where both our Federal member – Sussan Ley MP and Urana Shire Council Mayor Cr. Margaret Buntin were in attendance – Sussan is going to take up this fight for us.

After speaking with many of the residents we found that we are the ONLY residents in town whose insurance company has questioned our claim, some other residents have already received payouts for contents claims and are on the way to rebuilding their lives, whilst we remain in limbo not knowing what is going to happen.

Darryl and Janet Halliday

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