Greater Hume to gauge residents satisfaction with Council

From mid-April, Greater Hume Shire Council will be asking its residents ‘how satisfied are you with Council’s services’?

General Manager, Steven Pinnuck said: “A random telephone survey will be conducted across Greater Hume Shire to identify levels of customer satisfaction with Council’s services and seek views on what should be the priorities for the Council into the future”.

Hundreds of residents within the Greater Hume Shire boundary will be contacted by telephone seeking their levels of satisfaction regarding Council’s operations and services.

The telephone survey will be conducted by IRIS Research, a widely respected and professional market research company that has conducted hundreds of similar surveys for councils across New South Wales and Queensland.

Simon Pomfret of IRIS Research said: “Residents can be assured that all interviewers will be clearly identified calling from IRIS Research on behalf of Greater Hume Shire and all responses provided by residents will be treated with total confidentiality and remain anonymous”.

“Residents can be further assured that at the completion of the telephone interview, the interviewer will provide residents with a telephone number to directly contact IRIS Research should they wish to do so for any reason” added Mr Pomfret.

Specific issues to be addressed in the survey include:

* What local services and facilities are important to you as a resident?

* How satisfied are you with the delivery of services by Greater Hume Shire Council?

* Are you willing to pay more for rates and charges to maintain the existing services and facilities in your local area?

Council recognises that the services it provides must be funded properly and delivered in a way that meets community standards.

Greater Hume Shire Council appreciates that there has been a big increase in telemarketing and nuisance calls in recent years with many from overseas based companies, but the IRIS researchers will clearly identify themselves and the Greater Hume survey project.

Greater Hume Shire Council asks that residents receiving calls agree to take part in this important survey project.

IRIS will contact residents by telephone at random from 16 – 22 April.

For residents who are not selected to participate in the survey, an online survey will be available on Council’s website from 23 April until 6 May 2012 at

At the end of the day Greater Hume Shire Council is investing the community’s money in this survey to get accurate, statistically valid data that will inform and guide Council’s priorities and resource allocation decisions.

Council need people who are contacted to participate and provide their opinions and views.

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